SIZE
Please take your body measurements, including your bust, waist and hips. Then, compare them to our size chart. If there is any variation, please reach out to us via email so we can assist you in finding the best size for you.
Please contact us and provide your measurements (bust, waist and hips circumference, together with your height) so that we can discuss the necessary adjustments to create the perfect fit for you.
- Adjusting the garment length by more than 2 cm/1 inch.
- Customizing the garment's cut to match your measurements.
- Adding, shortening, or completely removing sleeves from a garment.
- Requesting a garment in a color or material not standardly offered.
DELIVERY
- Free delivery: Standard
- USA: 4 to 7 biz days
- Canada: 9 to 16 biz days
- Germany: 3 to5 biz days
- Europe: 4 to 7 biz days
- Australia, New Zealand: 10 to 21 biz days
- Japan: 5 to 7 biz days
- Rest of world: 10 to 30 biz days
1 to 4 business days for USA and Europe
All garments are tailored and shipped from Europe.
If you receive a product that does not match your order, please contact us via email.
If you'd like to exchange the product for a different size, please reach out to us via email. We will send you the correct size once we have received the original order back.
We are happy to offer exchanges for a different size or color of the same item. However, exchanges for a different model are not possible. If you wish to choose a different design, you can return your original item for a refund and place a new order. Refunds will be issued once the returned item has been received and inspected by our team.
RETURN
If you wish to cancel your order, please contact us as soon as possible (within 24 hours of placing the order).
If you wish to return a product, please email us. You have a 30-day return window. For more details, read our return policy here: RETURN POLICY
If you wish to return a product, please contact us, and we will provide return instructions. Please note that we do not accept returns for custom orders.
Yes, you can return just one item and keep the ones you want.
Upon receipt, if the items are in their original condition, we will process a refund to your original payment method within 14 days from the date of arrival at the FOLLOWMEFS address.